Free Shipping on US Orders $75+
At Larkspur Baby, we want to make returns and claims simple and hassle-free. Whether you need to return an item, report a defective product, or resolve a delivery issue, you can do it all through our Returns & Claims Portal.
You have 7 days from delivery to initiate a return, or 7 days from pickup for local pickup orders.
To qualify for a return, items must be in their original, unwashed condition, with tags attached and original packaging included.
Refund Options:
Return Shipping: A prepaid USPS return label will be provided. The shipping fee is based on your package's weight and will be displayed before you confirm your return. This fee is deducted from your refund or store credit.
Once your return label is generated, you have 28 days to drop off your package at any USPS location.
Your refund, including applicable sales tax and less the return label fee, will be issued automatically once your return is delivered back to us. Original shipping charges are non-refundable.
Store credit is issued immediately, while refunds to your original payment method may take 5β10 business days to appear.
We do not offer direct exchanges. If you need a different size or style, you can return an eligible item and place a new order.
Received an item with a manufacturing defect, such as a broken zipper, damaged snap, hole, faulty seam, misprint, or factory stain?
You can submit a defective product claim within 30 days of delivery through our Returns & Claims Portal.
Simply select "Defective item," describe the issue, and upload at least one clear photo of the affected product.
You do not need to return the defective item. Our team will review your claim and offer a free replacement, subject to availability, or another appropriate resolution.
If your package is lost, stolen, marked as delivered but not received, arrives damaged, or is stuck in transit, you can submit a claim through our Returns & Claims Portal.
For orders with Package Protection:
Our team will review your claim and determine the appropriate resolution according to our Package Protection policy.
Without Package Protection: If your package is stuck in transit or tracking hasn't updated for an extended period, you can still file a claim through our Returns & Claims Portal. Simply select "Other," describe the issue, and our team will investigate the shipment and assist you with the next steps.
Visit our Returns & Claims Portal and enter your order number and checkout email address.
From there, you can initiate a return, report a defective product, or submit a delivery-related claim.
For returns, your prepaid shipping label and packing slip will be provided after confirmation. You can also track or cancel an existing return before dropping off your package.
For additional details, please visit our FAQs.
Customers are responsible for providing an accurate and complete shipping address at checkout.
Delivery claims are reviewed based on tracking information, available documentation, Package Protection coverage where applicable, and the circumstances of the shipment.
Start a return