FAQs

Yes, we do ship to P.O. boxes. If there's any issue with address validation, we'll reach out to you to confirm the details.

For "Free Shipping" promotions, we’ll choose the shipping carrier for you.

You can change the size or shipping address in the returns portal, but only within 15 minutes of placing your order. We'll email you the updated order — if the new item costs more, that email has a link to pay the difference; if it costs less, we refund the difference automatically. You can cancel anytime before your order ships, in the same place. Once it has shipped, we can't make changes — you can start a return after it's delivered instead.

You can update your shipping address yourself in the returns portal, but only within 15 minutes of placing your order. Once the order ships, we’re no longer able to change the address.

Once orders are placed separately, we’re unable to merge them. This helps us keep things organized and ensures each order is processed smoothly.

First, check the tracking link from your shipping email. Purchases made during new releases and sales may take up to 12 days to be processed and packaged before shipment. If it hasn't shipped yet, you can still cancel it in the returns portal under "Edit or cancel my order".

If it's shipped but still hasn't arrived 14 days after it shipped, open the portal and enter your order number and checkout email. With Package Protection, choose "Package Protection claim" → "My package hasn't arrived" for a free replacement or store credit. Without it, choose "Other" → "My package hasn't arrived" and our team will look into it and follow up with you.

Before day 14, the portal shows the latest tracking status and the exact date your claim opens.

We're so sorry — let's get this sorted. Open the returns portal, enter your order number and checkout email, then choose "Package Protection claim" if your order has it, or "Other" if it doesn't — both show the same options.

Hasn't arrived at all? Pick "My package hasn't arrived" once 14 days have passed since it shipped and tracking still isn't delivered (same timing for everyone).

Marked delivered but you don't have it? Wait 24 hours, check your mailbox, around the home and with neighbors, then pick "My package was marked delivered, but I didn't get it" within 7 days of delivery (with Package Protection) or 5 days (without).

Arrived damaged? Pick "My package arrived damaged" and add photos, within 7 days of delivery (with Package Protection) or 5 days (without).

With Package Protection you'll get a free replacement or store credit. Without it, our team will review it and get back to you.

We continuously improve our products based on customer feedback. As a result, you may notice slight variations in fit between items. We also make small adjustments to snaps, zippers, and other details to ensure the highest quality and best fit possible. Our footies, zip rompers and PJ sets are intentionally made snug-fitting because of safety, especially when they are being used for activities related to sleeping. 

Package Protection covers your order if it's lost in transit, marked delivered but never arrives, or arrives damaged. You'll get a free replacement or store credit — no cash refunds.

To file a claim, open the returns portal, enter your order number and checkout email, and choose "Package Protection claim". Then pick the option that fits: "My package hasn't arrived" (once 14 days have passed since shipping), "My package was marked delivered, but I didn't get it" (within 7 days of delivery), or "My package arrived damaged" (within 7 days of delivery, with photos).

Starting a return is easy!

1. Open the returns portal and enter your order number and checkout email.
2. Choose "Start a return," pick the items, quantity and a reason.
3. Choose your refund: original payment, or store credit with a 15% bonus.
4. Confirm — the label fee and estimated refund are shown before you confirm.
5. Print your prepaid USPS label and packing slip (also emailed). Packing slip inside, label outside.
6. Drop off at any USPS location within 28 days of creating the label.

You'll need:
• Your order number and checkout email
• The items, unwashed, tags attached, in original packaging
• A printer for the label and packing slip

You have 7 days from delivery to start a return in the returns portal (local pickup orders: 7 days from pickup). Once your label is made, you have 28 days to drop it off at USPS — we'll send a reminder email on day 21 if it hasn't gone out yet. After day 28 the label stops working and the return closes, but you can start a new one if you're still inside your return window.

We don't offer direct exchanges — return the item (store credit gets the 15% bonus) and place a new order for the right size.

The item must be in its original, unwashed condition, with tags attached, and in its original packaging.

Defective item: something wrong with how it was made — holes, broken snaps or zippers, seams coming apart, misprints or factory stains. Report within 30 days of delivery in the returns portal — no need to send it back.

Arrived damaged: the package or items were damaged in shipping. Choose "My package arrived damaged" in the portal within 7 days of delivery (with Package Protection) or 5 days (without).

You'll need:
• Order number + checkout email
• Item(s) and quantity
• At least 1 photo (up to 8, JPG or PNG)
• A short description

Defective items: a free replacement (if in stock) or another fix, shown in the portal. Damaged items with Package Protection: free replacement or store credit. Without it, our team will review it and get back to you.

Items marked Final Sale cannot be returned.

Your refund is issued automatically as soon as your return is delivered back to us — no need to email us. You'll get the item price plus its sales tax back, minus the label fee (original shipping isn't refunded). Choose your original payment method, or store credit with a 15% bonus. The label fee is based on your package's weight, shown in the returns portal before you confirm, and comes off either way. Your bank may take 5–10 business days to show it; store credit is instant.

Items marked Final Sale can't be returned.

We don't offer direct exchanges. Instead, return the item in the returns portal — choosing store credit gets you the 15% bonus — and place a new order for the size or item you want.

Yes! Use the confirmation page linked in your return email to see your label, tracking and status. You can cancel your return there anytime before the package is dropped off.

Defective item = something wrong with how it was made (holes, broken snaps/zippers, seams, misprints, stains). Report within 30 days of delivery in the returns portal under "Defective item" — no need to send it back.

Arrived damaged = the package or items were damaged in shipping. Choose "My package arrived damaged" within 7 days of delivery if you have Package Protection, or 5 days if you don't.

Not sure which fits, or something else going on? Choose whichever seems closest in the portal — our team will sort it out.

You need at least 1 photo (up to 8, JPG or PNG) for defective item reports, damaged package claims and Package Protection claims. Clear, well-lit photos of the problem — and for shipping damage, a photo of the outside of the box too — help your claim get approved fastest.

Return shipping isn't free. The label fee is the real price of your prepaid USPS label, based on the weight of your package — so it's different for every return. You'll see the exact amount in the returns portal before you confirm, and it comes off your refund (even if you choose store credit).

Absolutely! Our CloudWeave™ bamboo fabric is exceptionally gentle—hypoallergenic, breathable, and incredibly soft, making it perfect for your baby's sensitive skin. It’s free from harsh chemicals, providing pure, natural comfort.

Yes, all of our materials are lead-free and phthalates-free. We prioritize safety and ensure that our products meet stringent quality standards to provide you with peace of mind.

Our product is expertly crafted in China, with great attention to detail and a deep commitment to sustainability. After being sent to our team in Dallas, Texas, each piece is carefully packed and sent to you, ready to provide your little one with comfort and style.

Pilling occurs when fibers in the fabric rub against each other, leading to small fuzz balls on the surface. This is a natural process, especially with soft and delicate materials like our CloudWeave™ bamboo. To minimize pilling, we recommend washing your items inside out on a gentle cycle with cold water and avoiding fabric softeners or harsh detergents. After washing, hang dry your items to help maintain the fabrics smoothness and longevity. With proper care, your items will stay soft and cozy!

The marks or indentations you see are likely a result of the packaging process. Sometimes, the fabric can press against itself or other items during shipping, causing temporary creases or impressions. Rest assured, these are not signs of damage.

A simple wash or gently steaming the item should help the fabric relax and return to its smooth, original appearance. For the best results, we recommend hang drying your items after washing!

To keep your Larkspur items made in our signature CloudWeave™ bamboo fabric, follow these care instructions. Wash in cold water using a mild detergent to maintain the fabrics softness and durability. Avoid fabric softeners as they can impact the bamboo's natural qualities. For best results, hang dry your items to preserve their shape and extend their lifespan. If ironing is necessary, use a low setting to avoid damaging the fabric. Always refer to the care label on your item for specific instructions. Proper care ensures that your Larkspur products remain as soft and vibrant as the day you received them.

Our size chart is easy to use—just check it before you place your order. If you’re still unsure, our customer service team is here to help you find the perfect fit.

We continuously improve our products based on customer feedback. As a result, you may notice slight variations in fit between items. We also make small adjustments to snaps, zippers, and other details to ensure the highest quality and best fit possible. Our footies, zip rompers and PJ sets are intentionally made snug-fitting because of safety, especially when they are being used for activities related to sleeping.